FREQUENTLY ASKED QUESTIONS
Need a little more info before contacting us? Read below to see if we can answer a few of your questions.
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HOW DOES YOUR DESIGN PROCESS WORK?
We start with an initial consultation, where we discuss your vision and get a sense of the style and tone you have in mind for your special occasion. Once your deposit is in place, we present you with a personalized proposal and/or quote for your custom event design based on your needs. Once the proposal is approved, the fun really starts! We keep in touch and seek your feedback throughout the design process, so that you can see how the event elements are progressing.
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HOW MUCH INPUT WILL I HAVE?
We work according to your personality and needs. Some customers are happy to leave everything in our capable hands and love sitting back and seeing their event come together through our frequent updates. Others want to be a little more involved, so they can get exactly what they are looking for. We understand how important these moments are to you, and we want to be your partner in bringing the event of your dreams to life. You are our secret weapon - we can’t do this without you!
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HOW MUCH DO YOUR SERVICES COST?
Every event is unique, and has its own specific requirements, and it’s because of this that we can’t put one price on everything we do. Once we determine your basic event needs and get an idea for what you’d like us to create, only then can we give you a cost estimate for your custom event design. You are welcome to contact us to get a complimentary quote, so you can get an idea of our prices. We’ll need the basic details for your event, so have that info ready (who, what, where, when & why). We offer three levels of service, so that we can truly work with any budget.
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IS A DEPOSIT REQUIRED?
Yes. An initial deposit is required to secure your event date, and to begin the design process. This deposit is non-refundable.
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HOW MUCH TIME TO YOU REQUIRE?
We pride ourselves on our attention to detail and bringing the most creative ideas to life. As you can imagine, our custom event designs require time, especially since a lot of what we do is personalized to you. We have the following minimum lead times in place in order to give your event the proper attention it deserves.
Full Service Event Design – 2-3 months recommended
Event Décor Packages – minimum 8 Weeks
Party Printable Packages – minimum 8 Weeks
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HOW FAR IN ADVANCE SHOULD I BOOK MY EVENT?
Ideally, we’d love to be in touch 2-3 months out from your event, so we have plenty of lead-time to make your occasion truly spectacular! If you have a particular date in mind, contact us to check on the availability of the date. We only book a limited number of events each month, and dates can book quickly. Available slots are booked on a first-come, first-served basis and are only secured with a deposit.
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WHAT IS YOUR CANCELLATION POLICY?
We know that in between life’s big moments, life happens. In the event of cancellation, please contact us as soon as possible. We will do our best to accommodate rescheduling or working out an alternative solution, if possible. Cancellations within 4 weeks of the event date are subject to a service charge. Deposits are non-refundable.